Industry playbook

Moving a Retail, ecommerce & D2C stack into HubSpot

Integrate order events; replace suitable engagement tools.

The playbook

How a Retail, ecommerce & D2C migration runs

Typical source stack

Email, loyalty engagement, support, storefront content

Customer data in scope

Customers, consent, catalog references, order context

Retain or integrate

Commerce engine, checkout, inventory, fulfilment

Recommended approach

Integrate order events; replace suitable engagement tools.

The platforms

Platforms in Retail, ecommerce & D2C stacks

Search by name, or filter by how the move is classified.

6

6sense

Marketing Hub

ABM and revenue-intelligence platform. It provides intent data, predictive scoring, segments/audiences, advertising…

Partial move2-16 wksConnector: yes
D

Demandbase

Marketing Hub

Account-based marketing and advertising platform covering account intelligence, intent, segments, ads and sales…

Partial move2-16 wksConnector: yes
T

Terminus

Marketing Hub

Account-based marketing platform covering account targeting, ABM advertising, chat, analytics and sales intelligence.

Partial move2-14 wksConnector: yes
ZS

Zendesk Support

Service Hub

Zendesk Support is a ticketing help desk with users, organizations, tickets, comments, attachments, Help Center…

Replace1-16 wksConnector: no
F

Freshdesk

Service Hub

Cloud help desk with ticketing, contacts, companies, knowledge base, SLA policies and automations.

Replace1-16 wksConnector: yes
I

Intercom

Service Hub

Customer service platform with inbox, tickets, Help Center, workflows and the Fin AI agent.

Replace2-14 wksConnector: unconfirmed
SB

Stripe Billing

Revenue Hub

Stripe Billing is Stripe's subscription, invoicing and recurring-payments product. In this motion Stripe stays the…

Integrate1-12 wksConnector: yes
SP

Stripe Payments

Revenue Hub

Payment processing and billing platform with REST APIs. Stripe usually stays as the payment and billing system of…

Integrate1-12 wksConnector: yes
C

Chargebee

Revenue Hub

Subscription billing and revenue management platform for recurring invoicing, payment collection and subscription…

Integrate1-12 wksConnector: yes
TS

Twilio Segment

Data Hub

Customer data platform that collects events from sources, resolves identities, builds audiences and traits, and…

Partial move2-20 wksConnector: yes
M

mParticle

Data Hub

Customer data platform that collects events and identities, resolves them into profiles with IDSync, and forwards…

Partial move2-20 wksConnector: unconfirmed
R

RudderStack

Data Hub

Warehouse-native, open-source-core customer data platform covering event streaming, Reverse ETL and Profiles…

Partial move2-16 wksConnector: yes
C

Contentful

Content Hub

Headless CMS that stores structured content, assets and metadata, and delivers them through APIs to web and mobile…

Partial move2-16 wksConnector: no
S

Sanity

Content Hub

Headless CMS with a hosted Content Lake of JSON documents, queried through GROQ and HTTP APIs and edited in Sanity…

Partial move2-16 wksConnector: unconfirmed
S

Strapi

Content Hub

Open-source headless CMS with a REST/GraphQL Content API, an admin panel and a media library, and it can be…

Partial move1-16 wksConnector: no
S

Shopify

Content Hub

Hosted commerce platform for storefront, checkout, products, orders and customers. The usual pattern is to keep it…

Integrate1-16 wksConnector: yes
SP

Shopify Plus

Content Hub

Enterprise tier of the Shopify hosted commerce platform. It handles checkout, catalog, orders and customers, and it…

Integrate2-20 wksConnector: yes
AC

Adobe Commerce

Content Hub

Adobe Commerce (formerly Magento Commerce) is an ecommerce platform for storefronts and B2B/B2C catalogs, with REST,…

Integrate2-16 wksConnector: yes
Quick answers

Frequently asked questions

What stays outside HubSpot in retail, ecommerce & d2c?

Commerce engine, checkout, inventory, fulfilment

How should a retail, ecommerce & d2c migration start?

Integrate order events; replace suitable engagement tools.

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