Oracle CRM On Demand to HubSpot
Oracle's SaaS CRM, which grew out of the Siebel acquisition. Oracle's roadmap is aimed at moving customers to Oracle Fusion CX.
Oracle CRM On Demand data can move into HubSpot, landing mainly in Sales Hub. 2 of 7 mapped objects move directly (Account and Contact); 3 items need manual work and 2 do not move. Plan roughly 4-8 weeks for a small move and 16-32 weeks for a large one.
Migration checklist for Oracle CRM On Demand
Three phases, specific to this system. Tick steps off as you go.
Before
0 of 5 doneDuring
0 of 5 doneAfter
0 of 5 doneWhat will it take?
No price list: cost follows volume, custom objects and how much logic must be rebuilt. Answer four quick questions for a planning range.
The three scenarios
Small migration
<50k records
Standard objects only.
Mid migration
50k-500k records
Includes activities and some rebuilt automation.
Large migration
>500k records
Heavy customisation and many integrations.
What moves the number
Timeline ranges are planning estimates, not a quote. A partner confirms scope after discovery.
Access, mapping and limits
Start with how data leaves Oracle CRM On Demand: what you need to get in, what lands in HubSpot, and what will not.
SOAP Web Services (v1.0/v2.0) with an Export web service and a Data Loader API for bulk work. A REST API is also available, but Oracle says to use Web services for bulk operations.
A CRM On Demand user whose role carries the needed privileges. Users can reach only the data their role can see in the UI.
The REST API needs the Restful Services Integration privilege, and the export web service needs ADMIN_EXPORT.
REST collection queries are limited to 100 items per request (the default is 2). Other limits are not confirmed.
Choose your route
How will you move the data?
No native connector was found.
- You need: A CRM On Demand user whose role carries the needed privileges. Users can reach only the data their role can see in the UI.
- Permission: The REST API needs the Restful Services Integration privilege, and the export web service needs ADMIN_EXPORT.
Native imports often bring over only some data, so check coverage per object in the mapping below.
Export each object, clean it, then import it into HubSpot.
- ExportWebServiceCreateExportRequest creates a CSV export for chosen record types. It has a modified-after/before filter and a comma or semicolon delimiter.
- ExportWebServiceMonitorExportRequest and RetrieveExportAttachment track and fetch the export
- REST GET with offset/limit paging
- AuditTrailQueryPage reads the master audit trail
Limits: REST collection queries are limited to 100 items per request (the default is 2). Other limits are not confirmed.
Migration and sync tools can move more than a plain import. Confirm which objects each one supports before you choose.
Best when volume is high, custom objects are many or automation is heavy. That is the Large scenario: 16-32 weeks, usually phased.
Talk to a partnerWhere each object lands
In Oracle CRM On Demand
In HubSpot
Hover or tap anything on the left to see where it lands.
| Source object | In HubSpot | Moves | Notes |
|---|---|---|---|
| Account | Companies | yes | Available through export and the API. Field-level mapping was not verified against HubSpot docs. |
| Contact | Contacts | yes | The sample export request in the Oracle docs covers account and contact record types. |
| Opportunity | Deals | partial | Export of the record type is expected. Stages and pipelines must be rebuilt in HubSpot, and the Oracle docs consulted do not confirm this. |
| Activities (tasks, appointments, calls) | Tasks, Meetings, Calls, Notes | partial | Activity and association export coverage must be audited, as the scope note requires. |
| Users/owners | Owners (users) | manual | Match by email to HubSpot users. |
| Service Request | Tickets | partial | Applies only if Service is used. The mapping is an analyst assumption. |
| Custom objects | Custom objects | partial | The REST describe call lists a company's resources, including custom ones. Whether they can be exported was not confirmed. |
What to expect
These are metadata. HubSpot workflows must be rebuilt by hand.
There is no equivalent import into HubSpot, so these must be recreated.
The admin APIs can read the configuration, but it has to be re-implemented.
The GetPicklistValues and SalesProcess metadata calls can document the existing setup.
The CSV export may not carry relationships between records, so they must be checked or rebuilt using row IDs.
Export the IDs and test the join with a pilot import.
Plan the migration and confirm the support status with Oracle.
Use an admin-privileged integration user.
Data governance and compliance
Decide what is allowed to move before anything is exported. Tick each gate once it is agreed.
How we researched this page
How much to trust each section, and where it comes from.
Export and API access are backed by Oracle docs (S1-S5). There is no HubSpot-side doc on this source. Object mapping, limits, governance and the lifecycle status rest on category-level knowledge or a secondary source (S6), so they are partial.
Sources
Related migrations
Frequently asked questions
How do I migrate Oracle CRM On Demand to HubSpot?
1. Grant the extract user the ADMIN_EXPORT and Restful Services Integration privileges. 2. Use the REST describe call and the admin APIs to inventory the record types, custom objects and fields. 3. Inventory workflow rules, assignment rules, roles and reports to rebuild. 4. Decide how Oracle row IDs will be kept in HubSpot custom properties.
What data can move from Oracle CRM On Demand to HubSpot?
These objects move directly: Account and Contact. Check the mapping table for partial and manual items.
What does not move from Oracle CRM On Demand to HubSpot?
Workflow rules, assignment rules and other automation and Roles, access profiles and reports. Plan to rebuild or retire these.
How long does a Oracle CRM On Demand to HubSpot migration take?
Small (<50k records): 4-8 weeks. Mid (50k-500k records): 8-16 weeks. Large (>500k records): 16-32 weeks. These are planning estimates, not a quote.
What access do I need to export from Oracle CRM On Demand?
A CRM On Demand user whose role carries the needed privileges. Users can reach only the data their role can see in the UI. The REST API needs the Restful Services Integration privilege, and the export web service needs ADMIN_EXPORT.
What compliance issues apply when moving Oracle CRM On Demand data?
Check: Customers in health, financial or education sectors may hold regulated data. This depends on usage and is not sourced.. Agree consent, retention and access rules before exporting.
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