Moving into Service Hub
Support, customer success and knowledge. Move support data and rebuild service operations.
What lands in Service Hub
Target workflow
Support, customer success and knowledge
Migration emphasis
Move support data and rebuild service operations
Most common sources
Customer support & help desk (71), ITSM, contact centre & field support (56), Customer success, feedback & knowledge (56)
Source platforms for Service Hub
Search by name, or filter by how the move is classified.
Zendesk Support
Service HubZendesk Support is a ticketing help desk with users, organizations, tickets, comments, attachments, Help Center…
Freshdesk
Service HubCloud help desk with ticketing, contacts, companies, knowledge base, SLA policies and automations.
Intercom
Service HubCustomer service platform with inbox, tickets, Help Center, workflows and the Fin AI agent.
ServiceNow ITSM
Service HubServiceNow ITSM is an enterprise IT service management product on the Now Platform. It covers incident, request,…
Jira Service Management
Service HubAtlassian's ITSM and service desk product, built on Jira issues with request types, queues, SLAs, organizations, a…
Freshservice
Service HubCloud ITSM and service desk covering incidents, service requests, assets/CMDB, knowledge base and workflow automation.
Gainsight
Service HubCustomer success platform (CS, plus separate PX, Communities and Skilljar/Northpass education products) for health…
ChurnZero
Service HubCustomer success platform covering health scores, plays, account segments, notes and renewals.
Totango
Service HubCustomer success platform covering accounts, health signals, SuccessPlays (playbooks), tasks, touchpoints and…
| Platform | Lands in | Motion | Plan for | Connector |
|---|---|---|---|---|
| Zendesk Support | Service Hub | Replace | 1-16 wks | Connector: no |
| Freshdesk | Service Hub | Replace | 1-16 wks | Connector: yes |
| Intercom | Service Hub | Replace | 2-14 wks | Connector: unconfirmed |
| ServiceNow ITSM | Service Hub | Partial move | 3-24 wks | Connector: unconfirmed |
| Jira Service Management | Service Hub | Partial move | 2-20 wks | Connector: unconfirmed |
| Freshservice | Service Hub | Partial move | 2-16 wks | Connector: unconfirmed |
| Gainsight | Service Hub | Partial move | 2-20 wks | Connector: yes |
| ChurnZero | Service Hub | Partial move | 2-16 wks | Connector: yes |
| Totango | Service Hub | Partial move | 2-16 wks | Connector: yes |
Not every platform has been researched. Try a shorter name, or ask us to research it.
Other hubs
Marketing Hub
Campaigns, lead generation and customer engagement
Sales Hub
CRM, pipeline and sales execution
Revenue Hub
CPQ, contracts, billing and payments
Data Hub
Customer data, quality, sync and automation
Agent Hub
Build, govern and run customer-facing agents
Content Hub
Websites, content and conversion experiences
Frequently asked questions
What moves into Service Hub?
Support, customer success and knowledge. Move support data and rebuild service operations.
How many platforms map to Service Hub?
183 source platforms have Service as the primary hub, and 1083 are relevant including secondary hubs.
Moving into Service Hub?
A network of 153+ tiered HubSpot partners and 1,800+ accounts of experience. Tell us what you are moving and which hub matters most.
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