Kapture CRM to HubSpot
Kapture CRM (formerly Kapture CX) is a CRM and customer-service platform covering sales, service, marketing and collections.
Kapture CRM data can move into HubSpot, landing mainly in Sales Hub. 0 of 6 mapped objects move directly; 3 items need manual work and 2 do not move. Plan roughly 2-4 weeks for a small move and 8-16 weeks for a large one.
Migration checklist for Kapture CRM
Three phases, specific to this system. Tick steps off as you go.
Before
0 of 5 doneDuring
0 of 5 doneAfter
0 of 5 doneWhat will it take?
No price list: cost follows volume, custom objects and how much logic must be rebuilt. Answer four quick questions for a planning range.
The three scenarios
Small migration
<10k contacts/companies
CSV or support-assisted export.
Mid migration
10k-100k
API scripting plus workflow rebuild.
Large migration
>100k with activities and tickets
Custom extraction and association reconstruction.
What moves the number
Timeline ranges are planning estimates, not a quote. A partner confirms scope after discovery.
Access, mapping and limits
Start with how data leaves Kapture CRM: what you need to get in, what lands in HubSpot, and what will not.
REST (JSON)
API token generated for the Kapture account (Basic authorization header).
Choose your route
How will you move the data?
No native connector was found.
- You need: API token generated for the Kapture account (Basic authorization header).
- Permission: To confirm
Native imports often bring over only some data, so check coverage per object in the mapping below.
Export each object, clean it, then import it into HubSpot.
- REST API: Get Customer (lookup by Kapture customer ID, email or phone only, so not a bulk list)
- In-app report/CSV export (not confirmed in docs; verify in tenant)
Limits: To confirm
Migration and sync tools can move more than a plain import. Confirm which objects each one supports before you choose.
Best when volume is high, custom objects are many or automation is heavy. That is the Large scenario: 8-16 weeks, usually phased.
Talk to a partnerWhere each object lands
In Kapture CRM
In HubSpot
Hover or tap anything on the left to see where it lands.
| Source object | In HubSpot | Moves | Notes |
|---|---|---|---|
| Customers / Contacts (customer_info and contact_info) | Companies | partial | The API has organization and individual flags plus contact_info, so split into Companies and Contacts. Get Customer needs a known ID, email or phone. |
| Contact persons | Contacts | partial | Nested under the customer record, so they need flattening and association rebuilding. |
| Leads / deals / opportunities | Deals | manual | No deal or lead export endpoint found in the sources reviewed. Confirm the export path in the tenant. |
| Tickets | Tickets | manual | A ticket-creation API is referenced by a third party, but no export endpoint was found. |
| Activities / follow-ups / remarks | Notes | manual | Follow-up date and remarks fields exist on customer records. Coverage of the full activity history is unverified. |
| Employees / owners | Contacts | manual | Customers carry an assigned-employee name, code and email, which can be mapped to HubSpot owners. |
What to expect
No export route was found. Rebuild them as HubSpot workflows.
Configuration is not exportable per the docs reviewed. Rebuild it in HubSpot.
The docs do not confirm that activity history or associations can be exported in bulk.
Customer records carry free-form additional_fields and associate_fields.
The pipeline and status model (action, subStatus) must be recreated in HubSpot.
Ask Kapture for a full data dump or the bulk APIs before scoping.
Dedupe before import and use email or the Kapture customer ID as the key.
Verify the endpoints in a sandbox.
Data governance and compliance
Decide what is allowed to move before anything is exported. Tick each gate once it is agreed.
How we researched this page
How much to trust each section, and where it comes from.
Kapture publishes a REST API with customer get/add/update endpoints. Bulk export, activity/association coverage, rate limits and HubSpot connector details were not found in docs, so object mapping rests on category-level knowledge.
Sources
Related migrations
Frequently asked questions
How do I migrate Kapture CRM to HubSpot?
1. Request API token from the Kapture admin and confirm the endpoints available. 2. Inventory the customer types (individual, organization, channel partner) and the additional_fields. 3. Confirm with Kapture whether bulk export of customers, leads, tickets and activities is available. 4. List owners (employee codes and emails) for HubSpot user mapping.
What does not move from Kapture CRM to HubSpot?
Automations / workflows and Permissions, roles and reports. Plan to rebuild or retire these.
How long does a Kapture CRM to HubSpot migration take?
Small (<10k contacts/companies): 2-4 weeks. Mid (10k-100k): 4-8 weeks. Large (>100k with activities and tickets): 8-16 weeks. These are planning estimates, not a quote.
What access do I need to export from Kapture CRM?
API token generated for the Kapture account (Basic authorization header).
What compliance issues apply when moving Kapture CRM data?
Check: Collections and financial customer data may be held and Support tickets may contain sensitive data. Agree consent, retention and access rules before exporting.
Moving Kapture CRM into HubSpot?
A network of 153+ tiered HubSpot partners and 1,800+ accounts of experience. Tell us what you are moving and which hub matters most.
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