Moving ITSM, contact centre & field support into HubSpot
56 platforms in this category. Here is what typically moves and where the boundary sits.
What to know before you pick a platform
The same three questions apply to almost every system in this category.
What moves
Customer cases, contact references, approved knowledge and service interactions
Where the boundary sits
Retain CMDB, IT asset management, workforce management, telephony infrastructure and dispatch when required.
Where it lands
Service Hub first. Other hubs pick up the supporting work.
Find your system
Search by name, or filter by how the move is classified.
ServiceNow ITSM
Service HubServiceNow ITSM is an enterprise IT service management product on the Now Platform. It covers incident, request,…
Jira Service Management
Service HubAtlassian's ITSM and service desk product, built on Jira issues with request types, queues, SLAs, organizations, a…
Freshservice
Service HubCloud ITSM and service desk covering incidents, service requests, assets/CMDB, knowledge base and workflow automation.
| Platform | Lands in | Motion | Plan for | Connector |
|---|---|---|---|---|
| ServiceNow ITSM | Service Hub | Partial move | 3-24 wks | Connector: unconfirmed |
| Jira Service Management | Service Hub | Partial move | 2-20 wks | Connector: unconfirmed |
| Freshservice | Service Hub | Partial move | 2-16 wks | Connector: unconfirmed |
Not every platform has been researched. Try a shorter name, or ask us to research it.
Other source categories
Every category has its own boundaries and its own playbook.
Horizontal CRM
Contacts, companies, deals, activities, owners, pipelines
Real estate CRM
Leads, buyers, sellers, properties, viewings, deals
Lending, wealth & insurance CRM
Prospects, households, advisers, referral partners, opportunities
Admissions & enrollment
Applicants, students, guardians, enquiries, programmes, admissions stages
Patient acquisition & engagement
Permitted enquiry data, referral sources, appointments, engagement preferences
Recruitment CRM & ATS
Clients, candidates, contacts, vacancies, business-development pipelines
Frequently asked questions
Can I move ITSM, contact centre & field support data into HubSpot?
Yes, in part. Customer cases, contact references, approved knowledge and service interactions Retain CMDB, IT asset management, workforce management, telephony infrastructure and dispatch when required.
Which HubSpot hub does it land in?
Mostly Service Hub: Service (56).
What should I confirm before I start?
Retain CMDB, IT asset management, workforce management, telephony infrastructure and dispatch when required.
How do I find my exact system?
Search this page, or open any platform to see its checklist, cost range, mapping and governance notes.
Not sure which path fits your system?
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