Moving Customer support & help desk into HubSpot
71 platforms in this category. Here is what typically moves and where the boundary sits.
What to know before you pick a platform
The same three questions apply to almost every system in this category.
What moves
Customers, tickets, conversations, attachments, knowledge articles, SLAs
Where the boundary sits
Validate channel history, SLA semantics and attachment export; rebuild routing and macros.
Where it lands
Service Hub first. Other hubs pick up the supporting work.
Find your system
Search by name, or filter by how the move is classified.
Zendesk Support
Service HubZendesk Support is a ticketing help desk with users, organizations, tickets, comments, attachments, Help Center…
Freshdesk
Service HubCloud help desk with ticketing, contacts, companies, knowledge base, SLA policies and automations.
Intercom
Service HubCustomer service platform with inbox, tickets, Help Center, workflows and the Fin AI agent.
| Platform | Lands in | Motion | Plan for | Connector |
|---|---|---|---|---|
| Zendesk Support | Service Hub | Replace | 1-16 wks | Connector: no |
| Freshdesk | Service Hub | Replace | 1-16 wks | Connector: yes |
| Intercom | Service Hub | Replace | 2-14 wks | Connector: unconfirmed |
Not every platform has been researched. Try a shorter name, or ask us to research it.
Other source categories
Every category has its own boundaries and its own playbook.
Horizontal CRM
Contacts, companies, deals, activities, owners, pipelines
Real estate CRM
Leads, buyers, sellers, properties, viewings, deals
Lending, wealth & insurance CRM
Prospects, households, advisers, referral partners, opportunities
Admissions & enrollment
Applicants, students, guardians, enquiries, programmes, admissions stages
Patient acquisition & engagement
Permitted enquiry data, referral sources, appointments, engagement preferences
Recruitment CRM & ATS
Clients, candidates, contacts, vacancies, business-development pipelines
Frequently asked questions
Can I move Customer support & help desk data into HubSpot?
Yes, in part. Customers, tickets, conversations, attachments, knowledge articles, SLAs Validate channel history, SLA semantics and attachment export; rebuild routing and macros.
Which HubSpot hub does it land in?
Mostly Service Hub: Service (71).
What should I confirm before I start?
Validate channel history, SLA semantics and attachment export; rebuild routing and macros.
How do I find my exact system?
Search this page, or open any platform to see its checklist, cost range, mapping and governance notes.
Not sure which path fits your system?
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